Chief Operating Officer, Social Security Scotland
Lead one of Scotland's largest public service operations as Chief Operating Officer for Social Security Scotland, shaping a system that supports more than a third of the nation's population. You will provide strategic leadership across operational delivery, organisational performance, workforce capability, and financial stewardship while ensuring services reflect dignity, fairness, and respect. Working as a member of the Executive Team, you will engage with Ministers, senior leaders, and external partners to drive continuous improvement, transformation, and resilient public services. You will provide visible leadership to a large, geographically dispersed operational workforce of around 3,000 colleagues, primarily based in Glasgow and Dundee, while operating in a high-profile and scrutinised environment.
What they're looking for
- Proven experience leading large-scale operational delivery functions
- Success leading organisational transformation and continuous improvement
- Extensive Board and Executive-level governance and assurance experience
- Track record of leading large, geographically dispersed workforces
- Experience leading through complex change and person-centred services
Nationality requirements
This job is broadly open to UK nationals, Republic of Ireland nationals, Commonwealth citizens with right to work, EUSS status holders, and Turkish nationals.
Selection process
Assessments are scheduled for w/c 30 November 26, with the Final Interview Panel on 15 December 26 in Edinburgh.
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