You will work within a user-centred design team to create, update, and improve digital services, guidance, and letters for the Insolvency Service. Your day involves writing high-profile advice, ensuring content meets user needs, and using research and data to make evidence-based decisions. You will also lead complex projects, manage senior stakeholders, conduct digital audits, and mentor more junior colleagues. Working collaboratively in a multidisciplinary team, you will help improve the customer experience for people interacting with essential public and business services.

What they're looking for

• Understanding and practical application of Government Digital Service content standards
• Experience working in multidisciplinary teams
• Experience driving content design practices, tools, and techniques
• Experience creating digital and non-digital customer-facing content

Nationality requirements

This job is broadly open to UK nationals, Republic of Ireland nationals, Commonwealth citizens with the right to work, EU/EEA/Swiss/Turkish nationals with relevant status.

Selection process

Interviews will be conducted by video via MS Teams.

Apply on Civil Service Jobs ↗

Originally listed on Civil Service Jobs.

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