IT Service Management Support Officer
The IT Service Management Support Officer helps deliver IT service management by coordinating meetings, maintaining documentation, and supporting stakeholder engagement. They gather and manage data for reporting, dashboards, and governance while collaborating with internal teams to ensure smooth service delivery. The role focuses on providing a customer-first approach and supporting continuous improvement across IT operations. They work closely with IT colleagues, business partners, and service portfolio teams to maintain accurate records and effective communication.
What they're looking for
- Strong desire to provide first class customer support
- Ability to work and collaborate in a multi-functional team
- Awareness of IT infrastructure and IT operations
- Experience using Microsoft Business Applications and desktop software
- Proven experience delivering quality customer service in a fast-paced environment
Nationality requirements
This job is broadly open to UK nationals, Republic of Ireland nationals, Commonwealth citizens with the right to work, EU/EEA/Swiss nationals with EUSS status, and Turkish nationals.
Selection process
Interviews are anticipated to be held on week commencing 19th October 2026.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.