IT Service Manager
An IT Service Manager in Borders and Trade is responsible for managing service delivery across platforms and channels to ensure high availability, performance, and process maturity. You will work in partnership with internal operational teams, HMRC partners, and external trade customers to achieve operational excellence and define service agreements. The role involves leading a multi-sourced support team, overseeing incident management, and ensuring technical changes are properly governed and communicated. You will also drive continual service improvement and ensure projects transition smoothly into live service.
What they're looking for
- Experience delivering customer satisfaction and service within an IT environment
- Knowledge of IT concepts, architectures, and service delivery processes
- Aptitude for analysing and managing problems from information system incidents
- Working knowledge of Information Technology Infrastructure Library processes
- Strong stakeholder management and communication skills across technical levels
Nationality requirements
This job is broadly open to UK nationals, Republic of Ireland nationals, Commonwealth citizens with the right to work, and certain EU, EEA, Swiss, and Turkish nationals with relevant status.
Selection process
Interviews will take place virtually via video link. Sift and interview dates to be confirmed.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.