Operational Support Officer
You will provide essential telephone and administrative support to court users within the National Services team. Your day-to-day duties include processing cases, entering data from paper and digital documents, and handling customer complaints and correspondence. You will communicate with the public, judiciary, and legal professionals using email, webchat, and phone. Working collaboratively with your team, you will help meet performance and service standards while delivering empathetic customer service.
What they're looking for
- Strong customer service skills in a service-led environment
- Good digital and administrative skills with attention to detail
- Effective communication and organisational skills
- Resilient and empathetic when dealing with sensitive information
- Collaborative team player able to work flexibly
Nationality requirements
Open to UK, Irish, Commonwealth, EU and Turkish nationals with the right to work.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.