Operational Delivery Professional - Northwest
You will join Retirement Services at the Department for Work and Pensions to handle inbound and outbound telephone calls regarding State Pension and other benefits claims. Working in a busy service centre, you will manage customer queries in real time while navigating multiple IT systems and collaborating with colleagues. The role requires spending most of your working day using a headset to deliver compassionate, accurate information and resolve cases. This is a fast-paced public service position focused on supporting customers across the UK.
What they're looking for
- Confident using the telephone for inbound and outbound calls
- Strong verbal and written communication skills in English
- Passionate about delivering positive and efficient customer service
- Resilient and calm when handling challenging or sensitive situations
- Organised, hardworking and capable of multi-tasking and prioritising
Nationality requirements
This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth citizens, EU/EEA/Swiss/Turkish nationals with relevant settled status or rights.
Selection process
The application closes on 15 October 2026 at 23:55 after completing eligibility, a customer service skills test, and a personal statement. Interviews will take place in the week commencing 16 November 2026 via live video on MS Teams.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.