Senior IT Service Manager
You will lead the delivery and continuous improvement of critical information technology services during a major digital transformation within Her Majesty's Revenue and Customs. Working closely with senior stakeholders, technical specialists, and external suppliers, you will manage service performance, respond to major incidents, and ensure reliable digital systems support millions of users. This role requires you to build trusted relationships, champion improvements, and maintain secure, effective technology services for internal and external customers.
What they're looking for
- Experience of managing and improving live IT services
- Ability to analyse and present insight on service performance
- Strong stakeholder and supplier management skills
- Strong risk management and operational problem-solving
- Ability to collaborate and influence across teams
Qualifications
- IT qualification(s) such as ITIL
Nationality requirements
Open to UK, Irish, Commonwealth, EU, and Turkish nationals with relevant work rights.
Selection process
Interviews will take place via video link and include a 5 minute presentation. Sift and interview dates to be confirmed.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.