This role involves providing technical governance and guidance for Defra's enterprise service management platform using ServiceNow. You will work closely with the Senior Service Tool Manager, Platform Owner, and a wider architect community to ensure the platform meets strategic objectives and best practice standards. Day-to-day duties include designing architectures, evaluating emerging technologies, and managing solution designs for complex projects. The position is vital for maintaining the integrity and availability of a core strategic service used across the department.

What they're looking for

• Experience leading platform development in ITSM, ITOM, or ITAM
• Strong technical knowledge of LDAP, VPN, SSL, XML, HTML, and JavaScript
• Deep understanding of ITIL processes and best practice approaches
• Excellent communication and stakeholder management skills

Qualifications

• Certified or willing to work towards becoming a ServiceNow System Administrator

Nationality requirements

Open to UK, Irish, Commonwealth, EU, and Turkish nationals with the right to work in the UK.

Selection process

Interviews will be held virtually on Microsoft Teams and will include a presentation.

Apply on Civil Service Jobs ↗

Originally listed on Civil Service Jobs.

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