Data Analyst
Data Analysts provide frontline technical and customer support for HMRC's data and analytics products, helping users access and make effective use of these services. Team members manage user access, troubleshoot technical issues, guide query creation, and collaborate with engineering and product teams to resolve incidents. This role is part of a digital delivery team focused on maximizing the value and user experience of analytical platforms across government. Colleagues work within Agile environments while balancing office and home-based working patterns.
What they're looking for
- Experience providing customer support or technical helpdesk services
- Experience managing workloads and prioritising support tickets
- Experience troubleshooting technical issues and finding solutions
- Experience communicating complex information to stakeholders
- Experience working collaboratively in multidisciplinary teams
Nationality requirements
This job is broadly open to UK nationals, Republic of Ireland nationals, Commonwealth citizens with right to work, EU/EEA/Swiss/Turkish nationals with settled status or rights under specific agreements.
Selection process
Interviews will take place via video link. Sift and interview dates to be confirmed.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.