Data & MI Analyst - Customer Service Group (CSG) - Insight & Performance Team
You will deliver high-quality management information, reporting, and performance insights that support senior leaders to make informed, data-driven decisions. Working closely with colleagues, you will develop and maintain dashboards, reporting packs, and analysis that improve operational performance and customer service outcomes. You will help shape a new management information sub-team, build strong stakeholder relationships, and enhance reporting processes using tools like Excel and Power BI. This role offers an opportunity to develop your analytical and stakeholder engagement skills while benefiting from Civil Service learning and pension arrangements.
What they're looking for
- Experience developing and delivering MI reports, dashboards, or analysis
- Ability to analyse data, generate insights, and present findings clearly
- Experience applying validation and quality assurance techniques
- Experience engaging with stakeholders to understand requirements
- Strong team-working skills and ability to deliver at pace
Nationality requirements
Open to UK, Irish, Commonwealth, EU and Turkish nationals with the right to work in the UK.
Selection process
The online numeric test must be completed by 12 October 2026. Face-to-face interviews and presentations take place from week commencing 2 November 2026.
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