IT Service Desk Analyst
As an IT Service Desk Analyst, you will act as the first point of contact for technical support within the Crown Office and Procurator Fiscal Service. You will work closely with colleagues across the Information Services Division to troubleshoot hardware, software, and access issues while managing incidents through to resolution. Your day-to-day work involves providing first-line support, configuring devices like laptops, and supporting Microsoft 365 environments. This role ensures staff have the reliable technology and systems they need to deliver vital public services.
What they're looking for
- Troubleshoot and resolve hardware, software, and network issues
- Log, manage, and escalate incidents within agreed timeframes
- Maintain clear and professional communication with users
- Perform password resets, software installations, and access changes
Nationality requirements
Open to UK, Irish, Commonwealth, EU and Turkish nationals with the appropriate right to work or EU Settlement Scheme status.
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