Service Desk Analyst
As a Service Desk Analyst, you will provide first-line technical support across departmental IT applications and services. You will help ensure the smooth operation of end-user computing, multi-function devices, and standard information technology equipment. You will work collaboratively with colleagues to resolve incidents and service requests, maintaining high levels of customer satisfaction. Due to the operational nature of the role, there is an increased office presence requirement compared to standard hybrid policies.
What they're looking for
- Familiarity with Active Directory, Exchange, Windows 11 and Office 365
- Experience providing first-line IT support in a service desk environment
- Personal ticket and support queue management skills
- Excellent time management and systematic troubleshooting approach
- Motivation to deliver excellent customer service and learn new technologies
Qualifications
- ITIL v4 Foundation within 6 months of role acceptance
Nationality requirements
This job is broadly open to UK nationals, Republic of Ireland nationals, Commonwealth citizens with the right to work, and EU/Swiss/EEA/Turkish nationals with relevant settled status or rights.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.