Operational Support Officer
You will provide telephone and administrative support to court users as part of the National Services team at HM Courts and Tribunals Service. You will handle customer service queries, manage correspondence, and process data for criminal, civil, and family courts. You will also communicate regularly with members of the public, the judiciary, and legal professionals. This role involves working collaboratively in a team to meet service standards and progress cases smoothly.
What they're looking for
- Strong customer service skills with a service-led approach
- Good digital and administrative skills with high attention to detail
- Effective communication and organisational skills
- Resilient and empathetic to handle sensitive information
- Collaborative team player able to work flexibly
Nationality requirements
This job is broadly open to UK nationals, Republic of Ireland nationals, Commonwealth citizens with the right to work, and certain EU and Turkish nationals.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.