Senior Infrastructure Engineer (Telecoms)
You will manage IT and telecoms systems as a senior engineer, leading the delivery of a new telephony system and overseeing software and infrastructure development projects. You will act as a subject matter expert, review existing processes to improve services, and define technical best practice. You will also work with minimal supervision, support junior staff, and act as an escalation point for 4th line engineers while building relationships with key stakeholders. You will collaborate closely with infrastructure specialist teams and third-party providers to maintain and support secure digital services.
What they're looking for
- Expert in telecoms, communications, and high volume call centre technologies
- Solid understanding of cloud based contact centre solutions and VOIP/SIP environments
- Experience planning and leading the deployment of new technologies
- Strong problem solving, critical thinking, and stakeholder management skills
Qualifications
- ITIL Lv4
- ISO27001
- PCI DSS
- Feature Driven Design methodologies
Nationality requirements
Open to UK, Republic of Ireland, Commonwealth, EU, EEA, Swiss, and Turkish nationals with appropriate rights to work or EUSS status.
Selection process
Sift takes place week commencing 12/10/2026. Interviews take place week commencing 19/10/2026 at the Swansea office.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.