You will support the day-to-day operations of the Service Catalogue Management Process, maintaining the catalogue with available IT applications and business services. Your role involves reviewing and implementing requests to add, amend, or disable entries while liaising with requestors and stakeholders for approval. You will use the ServiceNow platform to develop and test new service requests and support general platform administration. Working within the Defra digital team, you will collaborate with colleagues to improve service delivery and user experience.

What they're looking for

• Experience in administrating the ServiceNow platform
• Experience of capturing requirements and designing request items
• Experience working with stakeholders and managing expectations
• Knowledge of the ITIL framework and ITSM practices

Nationality requirements

This job is broadly open to UK nationals, Republic of Ireland, Commonwealth, EU/EEA/Swiss nationals with EUSS status, and Turkish nationals.

Selection process

Interviews will be held virtually on Microsoft Teams.

Apply on Civil Service Jobs ↗

Originally listed on Civil Service Jobs.

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