The Technical Communications Lead manages enquiries and official correspondence on clinical trials and investigations for the Medicines and Healthcare Products Regulatory Agency. The role involves working closely with specialist teams and external stakeholders to maintain transparency, enhance customer service standards, and review service performance metrics. Responsibilities also include ensuring appropriate processes are in place, supporting knowledge transfer, and providing communication support across the function.

What they're looking for

• Proven experience providing front-line customer service in a complex organisation
• Experience working with staff outside your immediate team and influencing delivery
• Excellent IT skills
• Knowledge of regulatory procedures for clinical trials and investigations

Qualifications

• Degree in a life science

Nationality requirements

Open to UK, Irish, Commonwealth, EU and Turkish nationals with the right to work.

Selection process

Sifting from 7 October 2026. Main panel interviews from 19 October 2026.

Apply on Civil Service Jobs ↗

Originally listed on Civil Service Jobs.

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