User Support Agent (Apprenticeship)
As a User Support Agent in Department for Education Teacher Services, you will handle day-to-day operations across user support desks, responding promptly to queries and keeping user needs central. You will communicate with multi-disciplinary teams to identify and report common issues for continuous service improvement while completing a Customer Service Level 3 Apprenticeship. Your role requires strong customer service skills and computer literacy to build trust and deliver a customer-focused experience.
What they're looking for
- Communicate and build business relationships across multi-disciplinary teams
- Understand and respond to complex enquiries in a timely and effective manner
- Recognise best practice and suggest improvements to ways of working
- Excellent attention to detail
Nationality requirements
Open to UK, Irish, Commonwealth, EU/EESS, and Turkish nationals with the right to work.
Selection process
Applications are assessed against a CV and Statement of Suitability. Interviews may be conducted via Microsoft Teams or face to face.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.