Customer Success Analyst
As a Customer Success Analyst, you will bridge the gap between the HM Revenue and Customs SharePoint Centre of Excellence Team and internal customers using the platform. You will manage day-to-day customer engagement, gather and analyse feedback, and monitor performance against agreed key performance indicators to help users gain value from Microsoft 365 services. Working closely with Product and Platform Leads, you will coordinate communications, workshops, and learning activities to shape service improvements and inform product decisions. This role ensures platform technology-specific needs are met while helping customers navigate digital services successfully.
What they're looking for
- Experience building trusting relationships with various stakeholders
- Ability to analyse customer feedback and performance data
- Strong organisational skills to manage multiple activities
- Clear communication across written, digital, and in-person channels
- Confidence using Microsoft 365 products including SharePoint and Teams
Nationality requirements
Open to UK, Ireland, Commonwealth, EU and Turkish nationals with the right to work in the UK.
Selection process
Panel interviews will take place via video link. Sift and interview dates are to be confirmed.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.