IT Service Manager
This role involves working as a Service Delivery Manager within the live service team of HM Revenue and Customs, managing IT services and products owned by the Data Platform Service. You will act as a key contact for live service management, leading major incident resolution, overseeing continuous service improvement, and working closely with internal teams and suppliers. Day-to-day responsibilities include monitoring service performance, managing risks and changes, and collaborating within a multi-disciplinary technical environment. You will work alongside colleagues, senior stakeholders, and business partners to maintain robust IT capabilities that support tax authority operations.
What they're looking for
- Experience in an IT service management role delivering and improving IT services
- Practical knowledge of ITIL processes like incident and change management
- Experience managing or supporting multiple IT services in an ITIL environment
- Strong communication skills for technical and non-technical stakeholders
- Proficiency with IT Service Management tools and performance frameworks
Nationality requirements
Open to UK, Irish, Commonwealth, EU, and Turkish nationals with relevant work rights or EUSS status.
Selection process
Interviews will take place via video link. Sift and interview dates to be confirmed.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.