You will provide front-line IT support to colleagues by troubleshooting device issues and managing service requests through the technology bar and service management systems. You will work closely with internal teams and external suppliers to maintain effective technology operations and resolve technical problems. This role involves delivering deskside support for hardware and peripherals while helping to improve support processes. You will serve as an advocate for the live services function by engaging proactively with users to build trust and promote best practices.

What they're looking for

• Strong verbal and written communication skills
• Excellent customer service skills with a friendly manner
• Ability to follow defined processes consistently
• Experience in MS Office applications to intermediate level
• Strong organisational skills to manage workloads under pressure

Nationality requirements

This job is broadly open to UK, Republic of Ireland, Commonwealth, EU/EEA/Swiss, and Turkish nationals with the right to work in the UK.

Selection process

Sifting is envisaged to take place from 5th October with interview dates to follow.

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Originally listed on Civil Service Jobs.

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