Service Desk Analyst
Service Desk Analysts interact with customers and operate within the Digital, Data and Technology Service Desk. The role is responsible for delivering high-quality first-line support across incidents and service requests, while actively identifying opportunities to improve services, processes, and user experience. Service Desk Analysts are expected to take ownership, think beyond immediate resolutions, and contribute to continuous service improvement, ensuring the business derives maximum value from IT services.
What they're looking for
- Experience working in a Service Desk or IT support environment
- Good working knowledge of Microsoft Windows, Office 365, and core tech
- Experience using an IT Service Management tool to log and manage tickets
- Experience managing IT assets and supporting onboarding processes
- Strong customer service skills with clear communication abilities
Nationality requirements
This job is broadly open to UK nationals, Republic of Ireland nationals, Commonwealth citizens with right to work, EUSS status holders, and Turkish nationals under the Ankara Agreement.
Selection process
Interviews will take place via Microsoft Teams from the week commencing 19 October 2026.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.