Quality & Process Lead
The Quality and Process Lead oversees a quality and process management framework within the Fraud Prevention Centre to safeguard customers and the organisation against identity-related fraud. The role involves leading a multidisciplinary team of quality assurance, knowledge management, and process specialists to drive continuous improvement and operational consistency. Working closely with operational, policy, and digital teams, the postholder ensures that all services are supported by up-to-date documentation and robust governance standards. The individual acts as a central expert to enable high performance, improve customer outcomes, and scale fraud prevention functions effectively.
What they're looking for
- Experience leading and developing teams in quality or governance environments
- Expertise in designing, documenting, and governing end-to-end processes
- Experience establishing quality assurance frameworks and driving improvements
- Demonstrable experience in knowledge management and maintaining guidance
- Strong stakeholder engagement and influencing skills across boundaries
Nationality requirements
Open to UK nationals only.
Selection process
Interviews will take place via video link. Sift and interview dates to be confirmed.
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