Senior IT Service Manager
As a Senior IT Service Manager within HM Revenue and Customs, you will support incident response, change delivery, and service improvement across complex, high-volume digital systems. You will work within the Chief Digital and Information Officer group on services that are actively modernising away from legacy technology towards cloud-based solutions. Your day involves managing risks, engaging with senior stakeholders and suppliers, and ensuring high service reliability. You will operate in a data-led environment where your work directly impacts critical operations like Corporation Tax.
What they're looking for
- Strong analytical and problem solving skills under operational pressure
- Experience working in an IT Service Management function
- Experience managing stakeholders at all levels and external suppliers
- Ability to work autonomously in fast-paced environments with legacy tech
Qualifications
- ITIL v4 certification (or willingness to work towards)
Nationality requirements
This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth citizens, EU and Turkish nationals with settled status or rights under the EUSS.
Selection process
Panel interviews will take place via video link. Sift and interview dates are to be confirmed.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.