Senior Service Designer (Salesforce)
You will lead the design of end-to-end Salesforce-enabled services, ensuring they are user-centred, accessible, and aligned with user needs and technical constraints. Working across multidisciplinary teams, you will act as a bridge between business stakeholders and technical delivery partners to shape service journeys and workflows. You will facilitate workshops, produce clear design artefacts like journey maps and service blueprints, and drive continuous improvement through user research and analytics. Additionally, you will mentor other designers and champion service design best practices across the organization to support Ofgem's ambitious digital transformation journey.
What they're looking for
- Deep experience designing end-to-end Salesforce service journeys
- Deep understanding of Government Service design frameworks
- Strong ability to clearly explain complex problems to stakeholders
- Strong experience acting as liaison between business and tech teams
- Background in creating clear documentation and service patterns
Qualifications
- Salesforce Strategy Designer
- Salesforce UX Designer
Nationality requirements
Open to UK, Ireland, Commonwealth, EU and Turkish nationals with the relevant right to work in the UK.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.