Service Desk Manager
You will lead the delivery of first- and second-line IT support across Ofgem, managing a team of analysts to ensure reliable technology services for the organisation. Your day involves monitoring service performance, embedding ITIL best practice, and driving continuous improvement to support hybrid and on-site working requirements. You will work closely with internal stakeholders and external suppliers to integrate IT and estates services and deliver outstanding user outcomes. This key leadership role sits within a fast-paced operational environment during an ambitious digital transformation journey.
What they're looking for
- Leading an enterprise-wide team in IT service operations
- Managing end-to-end IT service delivery against KPIs
- Building effective stakeholder and supplier relationships
- Diagnosing and resolving technical issues with teams
- Applying ITIL processes and service management frameworks
Qualifications
- ITIL v4 Foundation
Nationality requirements
Open to UK nationals, Republic of Ireland, Commonwealth, EU/EEA/Swiss nationals with EUSS status, and Turkish nationals with civil service working rights.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.