Administrative Officer - Customer Contact
You will work in a friendly customer contact team, taking inbound calls from the public, farmers, and other stakeholders to help resolve their queries. Your day involves making outbound calls to gather information, updating customer databases, and managing mailboxes to ensure everything is processed accurately. You will also collaborate with remote teams and support your colleagues to deliver timely services across the business unit. This is a fast-paced role that offers significant opportunities to develop your skills and build relationships across the wider department.
What they're looking for
- Dedicated to providing an excellent customer service
- Able to provide information both quickly and clearly
- Comfortable talking to different people on the phone in a confident and friendly way
- Excellent at organising your own time and workload
- Able to use a computer and main software packages competently
Nationality requirements
Open to UK, Irish, Commonwealth, EU and Turkish nationals with the right to work.
Selection process
Interviews will take place via MS Teams and will assess behaviours and strengths.
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