Customer Service Advisor - Liverpool (582R)
As a Customer Service Advisor, you will serve as the first point of contact for the public, helping them pay the correct amount of tax and providing financial support. You will primarily interact with customers over the phone, email, and web chat to answer complex queries, create customer records, and take payments. Working collaboratively within HM Revenue and Customs, you will help ensure money is available to fund essential public services like hospitals and schools. You will receive full training and structured support to develop your career, working flexible shift patterns in a modern regional office environment.
What they're looking for
- Great verbal and written communication skills in English
- Dedicated to providing brilliant customer service
- Can-do attitude and passion for supporting people
- Resilience to work in a demanding and rewarding environment
- Basic maths skills
Nationality requirements
This job is broadly open to UK nationals, Republic of Ireland nationals, Commonwealth citizens with work rights, EU/EEA/Swiss/Turkish nationals with relevant status.
Selection process
Candidates must complete an online customer service test by 05/10/2026. Successful candidates will be invited to a video interview.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.