You will undertake key service management duties including reporting, incident management, change and problem management while studying towards a Level 3 qualification. You will work within DWP Digital supporting IT services for benefit payments or child maintenance systems, ensuring the reliability of live digital applications. You will collaborate closely with operations teams across all levels to drive service quality and customer satisfaction. This is an earn-as-you-learn opportunity where you receive structured training alongside hands-on practice in a supportive team environment.

What they're looking for

• Appetite for learning and developing IT technical skills
• Proactive and hardworking approach to tasks
• Commitment to completing the apprenticeship qualification
• Ability to work effectively in a team environment

Nationality requirements

Must have the right to live and work in the UK valid for the full 18-month duration and have lived in the UK/EEA for 3 years prior.

Selection process

Closing date for applications is 06/10/2026, preceded by an online Civil Service Judgement Test. Face-to-face interviews take place from late November 2026.

Apply on Civil Service Jobs ↗

Originally listed on Civil Service Jobs.

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