You will manage a complex caseload and make timely, accurate decisions on benefit applications and appeals for Social Security Scotland. Working in a performance-driven environment, you will communicate clearly with clients by phone and in writing to gather information and explain outcomes. You will collaborate with colleagues to continuously improve services while handling sensitive personal information securely and with care. This operational delivery role requires strong organisational skills and attention to detail to ensure clients receive the financial support they are entitled to.

What they're looking for

• Strong organisational skills to manage complex caseloads
• Excellent communication abilities to engage with clients
• Attention to detail for accurate decision-making
• Strong IT skills and familiarity with Microsoft packages

Nationality requirements

This job is broadly open to UK nationals, Irish citizens, Commonwealth citizens with work rights, EU/EEA/Swiss/Turkish nationals with relevant status.

Selection process

Interviews will take place during the week commencing Monday 23rd November.

Apply on Civil Service Jobs ↗

Originally listed on Civil Service Jobs.

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