Child Maintenance Service - Apprentice Telephony Caseworker
You will work as an apprentice telephony caseworker in a busy service centre for the Child Maintenance Service, helping parents make financial arrangements for their children. Your day-to-day work involves handling a high volume of inbound and outbound phone calls while wearing a headset, negotiating payments, and gathering information to make maintenance decisions. You will also study towards a Level 3 Customer Service Specialist Apprenticeship while working alongside a supportive team of colleagues.
What they're looking for
- Strong verbal and written communication skills
- Resilience and ability to remain calm in challenging situations
- Commitment to delivering a high-standard customer experience
- Self-motivated, well organised, and able to prioritise tasks
- Digitally competent with the ability to navigate multiple IT systems
Qualifications
- Level 3 Customer Service Specialist Apprenticeship
Nationality requirements
Open to UK, Irish, Commonwealth, EU and Turkish nationals.
Selection process
Interviews will be conducted via video using MS Teams. Approximate interview dates are 25 November to 4 December 2026.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.