Child Maintenance Service Customer Insight and Analysis Officer
Customer Insight and Analysis Officers gather, analyse, and communicate customer feedback to improve services and outcomes within the Child Maintenance Service. You will act as a key link between customers, operational teams, and senior leaders by capturing feedback from surveys, complaints, and focus groups. Using data analysis and customer journey mapping, you will identify trends and make evidence-based recommendations to enhance the customer experience. This role ensures customer voices directly inform business planning and strategic decision-making.
What they're looking for
- Proven analytical skills to interpret complex data and identify trends
- Attention to detail in data analysis and insight reporting
- Understanding of customer journeys and journey mapping techniques
- Strong communication skills to present insights to senior leaders
- Intermediate working knowledge of Microsoft Excel and PowerPoint
Nationality requirements
Open to UK, Republic of Ireland, Commonwealth, EU, EEA, Swiss and Turkish nationals with relevant work rights or EUSS status.
Selection process
Sift period is 19 - 22 October 2026. Interviews will be conducted by video via MS Teams between 4 - 9 November 2026.
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