Customer Service Advisor - Glasgow (581R)
As a Customer Service Advisor, you will serve as the first point of contact for members of the public helping them with tax enquiries and financial support. You will speak with customers predominantly over the phone, via email, and through web chat to provide clear information and help them pay the correct amount of tax. You will work within HM Revenue and Customs, collaborating with colleagues in a regional office while also having opportunities for home working. The role involves supporting customers and managing records in a dynamic, people-focused environment.
What they're looking for
- Great verbal and written communication skills in English
- Dedicated to providing brilliant customer service
- Resilience to work in a demanding and rewarding environment
- Basic maths skills and ability to provide information quickly
- Comfortable handling various types of conversations
Nationality requirements
Open to UK, Irish, Commonwealth, EU and Turkish nationals with the right to work in the UK.
Selection process
Candidates must complete an online Civil Service Customer Service Test by 26/10/2026. Interviews will be conducted via a pre-recorded or video format.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.