Customer Services Advisor - Portsmouth (587R)
As a Customer Service Advisor at HM Revenue and Customs, you will be the first point of contact for the public, helping people pay the correct amount of tax and manage their enquiries predominantly over the phone, email, and web chat. You will take payments, create and update customer records, and provide clear, quick information in a supportive and structured environment. Working as part of a regional centre team, you will receive full training to help you navigate various customer conversations and build a rewarding career.
What they're looking for
- Great verbal and written communication skills in English
- Dedicated to providing brilliant customer service
- Can-do attitude and passion for supporting people
- Resilience to work in a demanding environment
- Basic maths skills
Nationality requirements
Open to UK, Irish, Commonwealth, EU and Turkish nationals with the relevant right to work in the UK.
Selection process
Candidates must complete an online customer service test followed by a video interview.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.