Customer Service Officer (Welsh Speaking) - Valuation Support Unit
As a Customer Service Officer in the Valuation Support Unit, you will provide a positive experience for customers primarily through telephone calls, as well as email and written correspondence. You will handle diverse queries regarding business rates and council tax, complete short Welsh translation requests, and perform general data processing and administrative tasks. Working in a fast-paced environment, you will receive full training to help customers, manage expectations, and record interactions accurately on internal systems. You will collaborate closely with supportive colleagues and managers to deliver high-standard services while meeting operational targets.
What they're looking for
- Fluent in spoken and written Welsh to Level 4
- Customer focused with a passion for quality service
- Excellent listening and communication skills
- Resilient and calm when handling difficult situations
- Strong IT skills including Microsoft Office
Nationality requirements
Open to UK, Irish, Commonwealth, EU and Turkish nationals with appropriate right to work or EUSS status.
Selection process
Online tests close on 5th October 2026. Sift takes place on 9th October 2026 and face-to-face interviews are held on 26th October 2026.
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