Customer Service Officer - Valuation Support Unit - Durham
As a Customer Service Officer, you will provide essential support by handling customer queries primarily via telephone, email, and written correspondence regarding business rates and council tax. You will work in a fast-paced environment where you guide customers through complex processes, manage expectations, and record interactions accurately on internal systems. The role also involves carrying out data processing and general administrative tasks to support the wider valuation operations. You will work closely with colleagues and managers in a supportive team environment to deliver a high standard of service to the public.
What they're looking for
- Customer focused with a passion for high standard service
- Excellent listening and communication skills
- Resilient with the ability to manage difficult situations calmly
- Goal orientated and comfortable in a target driven environment
- Good IT skills including Microsoft Word, Excel, and Outlook
Nationality requirements
This job is broadly open to UK, Irish, Commonwealth, EU and Turkish nationals with the relevant right to work in the UK.
Selection process
Online tests close on 26 October 2026. Sift takes place on 04 November 2026 and interviews are face-to-face in the week commencing 23 November 2026.
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