Customer Service Officer - Valuation Support Unit - Plymouth
As a Customer Service Officer in the Valuation Support Unit, you will help customers by phone and email with queries about business rates and council tax. You will guide callers through procedures, record details accurately, and complete administrative tasks. You will work within a busy team environment to targets while receiving full training for the role. This position is based in Plymouth and supports the collection of public sector revenue.
What they're looking for
- Customer focussed with a passion for high service standards
- Excellent listening skills to communicate with diverse people
- Works at pace and responds flexibly to emerging priorities
- Resilient with the ability to manage difficult situations calmly
- Goal orientated and enjoys working in a target driven environment
Nationality requirements
This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth citizens, EU/EEA/Swiss nationals with settled status, and Turkish nationals.
Selection process
Test closing date 26 October 2026. Sift takes place on 04 November 2026 and interviews are in the week commencing 23 November 2026.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.