Customer Services Higher Officer
You will manage customer enquiries, complaints, and correspondence to deliver a high-quality service for Natural England. You will work collaboratively with colleagues, stakeholders, and other government organisations to resolve complex issues and support service improvements. Your day will involve handling varied casework, undertaking quality assurance checks, and providing guidance to team members. The role helps connect the public with the natural environment and ensures fair, timely, and effective customer outcomes.
What they're looking for
- Experience delivering high-quality customer or stakeholder service
- Excellent communication, interpersonal, and empathy skills
- Strong organisational skills and ability to manage competing priorities
- Aptitude for gathering, assessing, and accurately recording information
- Confidence using digital systems and Microsoft 365 applications
Nationality requirements
Candidates must have the right to work in the UK. Natural England is not a licensed sponsorship employer.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.