Customer Services Officer
You will serve as a vital connection between Natural England and the public by managing customer enquiries, complaints, and correspondence by phone and email. You will work with colleagues across the organisation to gather information, find practical solutions, and help customers navigate Natural England's services. The role also involves supporting service improvements, maintaining information resources, and administering exemption certificates. You will help ensure a consistent, high-quality customer experience while exploring digital tools to improve productivity.
What they're looking for
- Experience delivering high-quality customer or stakeholder service
- Good written and verbal communication skills
- Ability to understand customer needs and manage sensitive situations
- Good organisational and time-management skills
- Confidence using IT and willingness to learn new systems
Nationality requirements
Open to UK, Irish, Commonwealth, EU and Turkish nationals with the right to work.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.