Customer Support Service Executive
You will provide first-line support to customers via telephone and email help desk as part of the Customer Support Services Team at Innovate UK. Your day will involve managing competition queries, tracking case history using databases, and acting as an interface between customers and internal teams. You will work closely with Innovation Leads, specialist staff, and team managers to ensure timely issue resolution and maintain accurate CRM records. The role also includes supporting operations, preparing stats and reports, and contributing to continual improvement processes.
What they're looking for
- Qualified to A-level standard or equivalent experience
- Experience in a call centre, customer help, or support environment
- Experience in a fast-paced and process-oriented environment
- Ability to work with multiple stakeholders and manage deadlines
- Proven hands-on ability to work in a changing environment
Qualifications
- Qualified to A-level standard or equivalent
Nationality requirements
Open to UK, Ireland, Commonwealth, EU & Turkish nationals with relevant rights or status.
Selection process
Interviews may include a presentation and will take place remotely via Teams or in person face to face.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.