Customer Services Officer
Customer Services Officers act as the vital connection between Natural England and the public by managing various enquiries, complaints, and correspondence. Day to day, staff respond to customer contact via telephone and email, collaborate with colleagues and subject matter experts to find practical solutions, and support improvement projects like processing caravan and camping exemption certificates. The role is designed to deliver a consistent, high-quality customer experience while helping the organisation learn from feedback and improve its services. Employees work in a supportive team environment that encourages the use of digital tools to enhance productivity and service delivery.
What they're looking for
- Customer service experience
- Communication and interpersonal skills
- Empathy and customer focus
- Organisation and work management
- Digital confidence and willingness to learn
Nationality requirements
This job is broadly open to UK nationals, Republic of Ireland nationals, Commonwealth citizens with the right to work, and certain EU and Turkish nationals.
Selection process
Interviews will be conducted via MS Teams or a suitable alternative, and primary interview questions are provided in advance.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.