Disability Services - Disability Living Allowance EO Case Manager
This role involves managing disability benefit cases and interacting directly with customers primarily over the telephone to gather evidence and explain decisions. Postholders work collaboratively within an inclusive team to process claims, review relevant policies, and ensure accurate benefit delivery. The position requires a customer-focused individual who can handle complex information and provide clear guidance through every stage of the claim journey. Day-to-day duties combine active case management, telephony work, and problem-solving to support disabled customers effectively.
What they're looking for
- A can-do attitude to deliver and do the right thing for the customer
- Clear verbal and written communication skills to achieve the right result
- Ability to identify problems, collate information, and problem solve
- A good listener able to express empathy and demonstrate sound judgement
- A self-starter and consistent learner who works independently
Nationality requirements
This job is broadly open to UK nationals, Republic of Ireland nationals, Commonwealth citizens with work rights, EU/EEA/Swiss settlers under the EUSS, and Turkish nationals under the Ankara Agreement.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.