You will lead a team of service development owners and managers to translate ambitious goals into customer experience strategies and delivery plans. Working across business, design, and technology, you will improve customer journeys and develop mobile-first channels. You will balance customer expectations, commercial priorities, and regulatory requirements to ensure initiatives deliver tangible value. Additionally, you will champion a customer-centred culture and lead multidisciplinary teams to drive service transformation.

What they're looking for

• Translate strategic goals into clear customer experience plans
• Lead and inspire multidisciplinary teams to deliver work
• Drive decisions using evidence, user needs, and outcomes
• Balance commercial priorities and regulatory requirements

Nationality requirements

Open to UK, Ireland, Commonwealth, EU and Turkish nationals with the right to work in the UK. Visa sponsorship is not available.

Selection process

Interviews will take place on 15th and 19th October 2026 for the first stage, and 22nd and 23rd October 2026 for the second stage, via video call.

Apply on Civil Service Jobs ↗

Originally listed on Civil Service Jobs.

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