Operations Leader
This role involves leading and managing operational teams within the Department for Work and Pensions to reduce fraud, error, and debt in the benefit system. You will directly line manage staff, drive performance and quality, and ensure excellent customer service across case work or telephony environments. You will collaborate with internal and external stakeholders, support employee development, and manage operational resources effectively. The position requires travel between sites and occasional overnight stays.
What they're looking for
- Strong leadership and interpersonal skills
- Driven leader able to improve quality and consistency
- Strong collaboration and stakeholder management skills
- Excellent communication and organisational skills
- Able to make sound business decisions at pace
Nationality requirements
This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth citizens, and EU/Turkish nationals with relevant rights.
Selection process
Applications close on 13th October 2026. Interviews are scheduled between 23rd November and 27th November 2026.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.