Senior Customer Service Leader
This is a leadership role responsible for the performance, delivery, and customer outcomes across multiple service delivery sites within a geographical area. You will create an inclusive and high-performing culture, driving colleague engagement and setting clear standards for performance, professionalism, and customer service. Working closely with internal and external stakeholders, you will lead transformational change and ensure resources are effectively deployed to support the UK Government's employment and welfare objectives. You will provide strategic leadership and coaching to management teams to help them navigate change and build effective teams.
What they're looking for
- Leading large complex teams through change and uncertainty
- Building and maintaining effective stakeholder relationships
- Delivering high-quality customer-focused services
- Exceptional communication and influencing skills
- Identifying opportunities to improve performance and drive innovation
Nationality requirements
Open to UK, Republic of Ireland, Commonwealth, EU, Swiss, Norwegian, Icelandic, Liechtenstein and Turkish nationals with relevant status.
Selection process
Assessment centre will be a face-to-face session in Newcastle, with sessions expected to begin during week commencing 9 November 2026. Sift and interview dates to be confirmed.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.