This role involves working in Disability Services or Dispute Resolution Services as an Executive Officer making important decisions for millions of disabled customers. Day to day, you will handle high volumes of inbound and outbound telephone calls wearing a headset to provide compassionate support, actively manage cases, and gather evidence. You will check legislation and guidance to make fair and accurate decisions, explain outcomes clearly, and maintain accurate records while working collaboratively in an inclusive team. You will primarily use telephony and digital platforms such as Microsoft Teams to deliver excellent customer service.

What they're looking for

• A can-do attitude to deliver and do the right thing for the customer
• Clear and concise verbal and written communication skills
• Ability to identify problems, collate, and interpret information
• A good listener able to express empathy at the right time
• Sound judgment, objective thinking, and ability to work independently

Nationality requirements

This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth nationals, and certain EU/Turkish nationals.

Selection process

Candidates must complete an online Situational Judgement Test after applying. Successful candidates will be invited to a live interview held in Bootle or Ty Taf.

Apply on Civil Service Jobs ↗

Originally listed on Civil Service Jobs.

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