Universal Credit Work Coach - Cumbria and Tees
As a Universal Credit Work Coach, you will provide face-to-face, digital, and telephone support to help claimants move towards financial independence and find work. You will manage a personal caseload, offer guidance on job searches, make timely decisions on customer needs, and refer individuals to appropriate partner services. Working in a busy team environment, you will collaborate with colleagues and local employers while ensuring compliance with equality legislation. The role is office-based and requires you to handle challenging situations with empathy, compassion, and sound professional judgment.
What they're looking for
- Effective written and verbal communication skills
- Ability to explain complex information clearly
- Skilled in navigating computer systems and digital tools
- Able to manage difficult situations calmly and professionally
Nationality requirements
Open to UK, Irish, Commonwealth, EU and Turkish nationals with the right to work in the UK.
Selection process
Online tests close on 28/10/2026 at 23:55. Interviews will be face-to-face and held at Middlesbrough Central Jobcentre or Workington Jobcentre.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.